Terms of Service

Last Updated: January 2026

1. Agreement to Terms

By accessing or using VeloRisk (the "Service"), operated by Fermata, LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

VeloRisk provides AI-powered enterprise risk assessment services. The Service includes:

  • Online risk assessment questionnaires
  • AI-powered risk analysis and recommendations
  • Downloadable PDF reports
  • Online access to assessment results for specified periods

3. Account Registration and Use

To use the Service, you must:

  • Provide accurate and complete information during registration
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Be at least 18 years old and authorized to bind your organization

4. User Responsibilities

When using the Service, you are responsible for:

  • Providing accurate and complete information during assessments
  • Maintaining the confidentiality of your account credentials
  • Using the Service only for lawful purposes and in accordance with these Terms
  • Ensuring compliance with applicable laws and regulations in your jurisdiction

5. Delivery and Service Timeline

Assessment reports are typically delivered within 24 hours of assessment completion. Assessments typically take 2 hours to complete. Access to the online platform is provided immediately upon purchase.

6. Intellectual Property

Your Data: You retain all rights to data you input into the Service. You grant us a limited license to process your data solely to provide the Service.

Our Content: All reports, methodology, software, and content generated by the Service remain our intellectual property. You receive a non-exclusive, non-transferable license to use reports for your internal business purposes.

7. Acceptable Use

You agree not to:

  • Reverse engineer or attempt to extract our proprietary methodology
  • Resell or redistribute reports to third parties
  • Use the Service for illegal purposes
  • Attempt to gain unauthorized access to our systems
  • Share account credentials with unauthorized users

8. Disclaimers and Limitations of Liability

Professional Information, Not Advisory Relationship: VeloRisk provides professional-grade risk intelligence, assessments, and analytical reports to support your business decision-making. Our Service provides information and analysis, but does not establish an attorney-client, advisor-client, or fiduciary relationship. We recommend consulting with qualified legal, financial, or other professional advisors regarding specific decisions affecting your business.

Service "As Is": The Service is provided "as is" without warranties of any kind, express or implied.

Limitation of Liability: To the maximum extent permitted by law, Fermata, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

9. Data Security and Privacy

We implement industry-standard security measures to protect your data. However, no system is completely secure. See our Privacy Policy for details on how we collect, use, and protect your information.

10. Third-Party Services

The Service integrates with third-party services including:

  • Auth0: Authentication and identity management
  • Google Maps API: Location-based services
  • Stripe: Payment processing
  • Google Cloud Platform: Infrastructure and hosting

Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party providers.

11. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our discretion. Upon termination, you will lose access to online results, though you will retain any downloaded reports.

12. Modifications to Service

We reserve the right to modify or discontinue the Service (or any part thereof) at any time, with or without notice. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware.

15. Payment and Refund Policy

15.1 Payment Terms

Payment is processed through Stripe. By purchasing the Service, you agree to:

  • Pay all fees associated with your selected plan
  • Provide valid payment information
  • Accept that prices are subject to change with 30 days' notice
  • Pay all applicable taxes

Single Assessments: One-time payment of $2,499. Access to online results for 12 months from completion date.

Annual Subscriptions: Annual payment of $9,995 for 5 assessments per year, or monthly payment of $999. Subscriptions renew automatically unless cancelled.

15.2 Money-Back Guarantee

All refunds must be requested within 30 days of purchase. The refund amount depends on assessment progress:

  • 100% refund: Assessment not started (no survey created or started)
  • 75% refund: Survey started but report not yet generated (assessment in progress)
  • 50% refund: Report generated and delivered (assessment completed)
  • No refund: Beyond 30-day window from purchase date

Eligibility Requirements:

  • Refund requests must be submitted within 30 days of purchase
  • Requests must be submitted through our official refund request form at app.velorisk.com/purchase/refund or via email to hello@velorisk.io
  • We reserve the right to deny requests that are fraudulent or abusive

Rationale: Our tiered refund structure reflects the value delivered at each stage. If you haven't started, you receive a full refund. Your involvement in the assessment process—working through expert-designed questions that educate you about your organization's risk posture—provides value similar to a consulting engagement. Once you finalize and generate your report, our AI analyzes your responses and delivers board-ready strategic recommendations. The refund percentage adjusts based on your investment of time and the value you've received.

Processing: Refunds are processed within 5-10 business days and credited to your original payment method via Stripe.

15.3 Subscription Cancellation

You may cancel your subscription at any time by contacting us at hello@velorisk.io. The tiered refund policy applies to the current billing period if cancellation occurs within 30 days of the most recent billing date. Otherwise, cancellation will be effective at the end of the current billing period with no refund for the current period.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will otherwise remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fermata, LLC regarding the use of the Service, superseding any prior agreements.

18. Contact Information

For questions about these Terms, contact us at:

Fermata, LLC
Email: hello@velorisk.io
Website: www.velorisk.io