Support & Help

I need help completing my assessment

The assessment includes detailed guidance and help text throughout. If you have specific questions about how to answer assessment questions or need clarification on terminology, please contact us with:

• Your account email
• The specific question or section you need help with
• Any relevant context about your organization

I'm experiencing technical issues

If you encounter errors or are having trouble accessing your assessment or reports, contact us with:

• A description of the issue
• What you were trying to do when it occurred
• Your browser and operating system
• A screenshot if applicable

I have questions about my report

If you need clarification on findings, recommendations, or how to interpret your risk assessment results, we're happy to help. Contact us with your specific questions. We also offer implementation guidance support—reach out to learn more.

Billing or refund questions

For billing issues, payment questions, or refund requests:

• Billing questions: Contact us with your order number
• Platform access: For questions about accessing your assessment or report, contact us
• Refunds: See our refund policy

I can't access my account

If you're having trouble logging in, try the "Forgot Password" option on the login page. If you still can't access your account, contact us with the email address associated with your purchase.