Refund Policy Details
All refunds must be requested within 30 days of purchase. The refund amount depends on your assessment progress at the time of request.
VeloRisk was built by practitioners with decades of hands-on experience in fraud prevention, financial crime, and enterprise risk—including building the infrastructure that runs at some of the largest financial platforms in the world. We're confident in what we deliver — and this guarantee reflects that.
| Assessment Status | Refund Amount |
|---|---|
|
Not Started
No assessment created or started
|
100% |
|
Started - No Report
Assessment in progress but report not yet generated
|
75% |
|
Report Generated
Assessment completed and report delivered
|
50% |
|
Beyond 30 Days
Purchase date exceeds 30-day window
|
0% |
Eligibility Requirements
-
Within 30 Days: Refund requests must be submitted within 30 days of your purchase date
-
Official Form Required: All requests must be submitted through our official refund request form (link below)
-
Good Faith: We reserve the right to deny requests that are fraudulent or abusive
How Refunds Are Processed
Timeline
Refunds are processed within 10 business days of approval and credited to your original payment method.
Payment Method
Your refund will be credited to the same payment method you used for the original purchase (via Stripe).
Questions or Need Help?
Email hello@velorisk.io with your order number and a brief description of your situation. We aim to respond within one business day.
To submit a formal refund request, use the form below.
All refund requests are reviewed and processed within 10 business days
For complete legal terms, see our Terms of Service (Section 15).
Last Updated: April 2026